{"id":2162,"date":"2012-05-01T16:10:37","date_gmt":"2012-05-01T16:10:37","guid":{"rendered":"http:\/\/copades.com\/monec\/?p=2162"},"modified":"2012-05-02T16:12:22","modified_gmt":"2012-05-02T16:12:22","slug":"guatemaltecos-lideres-en-atencion-a-la-clientela","status":"publish","type":"post","link":"https:\/\/copades.com\/monec\/?p=2162","title":{"rendered":"Guatemaltecos, l\u00edderes en atenci\u00f3n a la clientela"},"content":{"rendered":"<p style=\"text-align: justify;\">La calidez, amabilidad y la gran capacidad de solucionar conflictos de clientes exigentes por medio de una l\u00ednea de tel\u00e9fono o por la v\u00eda electr\u00f3nica han permitido que los j\u00f3venes centroamericanos, especialmente de Guatemala, conviertan esta regi\u00f3n en la m\u00e1s atractiva para que la industria de <em>Call Centers<\/em> y <em>BPO<\/em> o <em>Business Process Outsourcing <\/em>(Proceso de negocios externos) instale sus operaciones y la prefiera para invertir. Seg\u00fan el gerente comercial regional para Centroam\u00e9rica y el Caribe de <em>Manpower<\/em>, <strong>Erick L\u00f3pez<\/strong>, estas empresas no buscan como fin primordial la preparaci\u00f3n acad\u00e9mica en los j\u00f3venes de la regi\u00f3n, sino que m\u00e1s bien se han interesado en la capacidad con que solucionan conflictos de clientes exigentes de los pa\u00edses n\u00f3rdicos. (Siglo XXI 01.05.12)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La calidez, amabilidad y la gran capacidad de solucionar conflictos de clientes exigentes por medio de una l\u00ednea de tel\u00e9fono o por la v\u00eda electr\u00f3nica han permitido que los j\u00f3venes centroamericanos, especialmente de Guatemala,&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[492],"class_list":["post-2162","post","type-post","status-publish","format-standard","hentry","category-actividad-financiera","tag-bpo"],"_links":{"self":[{"href":"https:\/\/copades.com\/monec\/index.php?rest_route=\/wp\/v2\/posts\/2162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/copades.com\/monec\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/copades.com\/monec\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/copades.com\/monec\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/copades.com\/monec\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2162"}],"version-history":[{"count":1,"href":"https:\/\/copades.com\/monec\/index.php?rest_route=\/wp\/v2\/posts\/2162\/revisions"}],"predecessor-version":[{"id":2163,"href":"https:\/\/copades.com\/monec\/index.php?rest_route=\/wp\/v2\/posts\/2162\/revisions\/2163"}],"wp:attachment":[{"href":"https:\/\/copades.com\/monec\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2162"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/copades.com\/monec\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2162"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/copades.com\/monec\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}